7 Great Tips to Overcome Any Language Barriers

Date posted: September 15, 2014

CommunicationEver walked into a hotel or a bank where English is not widely spoken and wondered, now what? Well, that’s often the case for people who don’t speak English as their first language. Eventually, they learn to share information through pictures or hand gestures, but wouldn’t it be great to be greeted by a staff member who speaks another language, your language? What a refreshing possibility, these customer service stars could be easily identified by their name badges. Language barriers are a common challenge in business settings, for both customers and employees. Most people don’t realize how important basic communication is to providing a superior customer service experience and a core foundation towards creating lasting relationships. Here are some ways to help you navigate around these communication problems.

  1. Be Prepared – Cross-cultural communication takes more time; certainly not everyone can speak more than five languages. As a business, develop a list of customer service representatives that can speak different languages.
  2. Train – Training should include language barrier procedures as well as common phrases that are used in your industry when handling clients.
  3. The Tools – Include tools such as quick references, signage, and even name badges that can identify the different languages spoken.
  4. Speak Clearly – Focus on enunciation and slow down your speech. Even if you’re pressed for time, don’t rush. It may take a bit more time, but can actually save you time in the long run without the need to reiterate your message.
  5. Ask For Clarification – Miscommunication is often the result of not listening clearly to the speaker, or what you’ve heard is not exactly what was intended. Be sure to ask for clarification instead of making assumptions.
  6. Double, Triple… Check – Double check that what you’ve heard and understood is what’s actually been said, have others fully understood you? If you practice reflective listening, this will help make your business transactions and staff communication more effective. For instance, ask open-ended questions like: “So what I hear you saying is…” or “What’s your understanding of this process?” instead of “is that clear?” It not only helps alleviate pressures from your employees, but it can help you understand what and how the message is being received.
  7. Be Clear and Concise – If you have something to say, stay on topic and make sure the deliverables are clear and concise. You want to effectively communicate what needs to be done and not cause confusion for the listener.

Now that you know how to overcome some of the basic issues with language barriers, you’re ready to get your staff all set up to effectively communicate and serve your clients. And if you’re wondering where to get some great name badges with language identificationbe sure to check out these name badge kits and badge talkers!

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Let us know if you have any other tips for effective communication relating to language barriers with your customers. Share your comments below! For more information on great name badges and special offerings, Click Here.

Top 5 Patriotic Must-Go-To Destinations

Date posted: June 27, 2014

Independence Day

Celebrate the fourth of July with fireworks, barbecues, and parades – there are many destinations that you can go to for your ultimate patriotic getaway. If you are looking to be adventurous, here are a few recommendations to get you going on Independence Day.

1. Statue of Liberty, New York, New York

Lady Liberty embodies an incredible view of the harbor, an icon built to symbolize the country’s promise of freedom and democracy. Be sure to climb up to the crown of Lady Liberty and enjoy the grand beauty of the Ellis Island, the view is spectacular! If you’re a traveler, make sure not to miss the panoramic views of New York City…Get your camera ready!

2. The National Archives Building and the National Mall, Washington, D.C.

This is home to the most important documents in American history, including the original Declaration of Independence, the Constitution, and the Bill of Rights. If you are planning to head to this destination, be sure to stay for the fireworks (save your spot at the Reflecting Pool, National Mall…because it will be crowded). Many families also choose to see the lights between the Capitol and the Washington Monument. Another hot spot, perfect for taking photos is the Lincoln Memorial, a monument honoring the 16th President of the United States, Abraham Lincoln.

3. Mount Rushmore National Memorial, Keystone, South Dakota

The iconic images of Mount Rushmore is a massive, 1,275-acre, 60-foot, carved granite masterpiece…check out the engraved faces of George Washington, Thomas Jefferson, Theodore Roosevelt, and Abraham Lincoln – it will blow you away. The faces carved into the Black Hills represent 130 years of presidential history, be sure to check it out when you’re walking the Presidential Trail.

Did you know that the carving of this mountain started in 1925? Originally it was meant to show off its four subjects from head to waist, but …insufficient funding resulted in the work being halted at the neck – this is one thing that should be one everyone’s “must see” list.

4. Gettysburg National Military Park, Gettysburg, Pennsylvania

This is where Lincoln gave his famous Gettysburg Address in November 1863, four months after the battle of Gettysburg. To this date, it is still the perfect place to go commemorate the anniversary of this historical event. Be sure to take in all the majesty and historical importance of this pivotal location in the forming of America, and take tons of photos!

5.  Liberty Bell Center, Philadelphia, Pennsylvania
Does this location ring a bell? Many Americans recognize the Liberty Bell as a famous and iconic symbol of American independence. The Liberty Bell Center is next to the former Pennsylvania state house which is now called Independence Hall – where both the Declaration of Independence and the U.S Constitution were signed.

 

So you’re now ready to shake up this holiday with a list of places to go.
But wait, now that you have an idea where you’re heading for the celebrations, do you have your patriotic wardrobe ready? Why not get dressed up for the event?

If not, then you’re missing something! Go all out – put on your best looking jeans and a nice white t-shirt, then put on some festive accessories – And if you don’t have any, then check out what we have in store for you to dress up your outfit!


Get patriotic. If you, your friends, your staff, or anyone needs some quick accessories for this upcoming holiday, be sure to contact us, and we’ll get you set up with some great looking badge talkers to show off your pride. Contact Us. 

What Do Badges Have To Do With the Football Cup in Brazil? Everything.

Date posted: June 24, 2014

name badge

The badges are a part of a series of World Champion badges, an award for the winners of the historical Football events. The first team presented with the Champions badge was the Italian men’s national team in the 2006 world tournament, and thereafter with Spain’s national team to recognize their success.

Badges are an important aspect of this celebrated soccer event. Soccer Club Champions, such as in Munich, the latest member of the exclusive group of football teams in 2013, have had the honour of wearing the World Champions Badge.

Similar to businesses, badges serve an important role for football tournaments. Business staff name badges worn by employees may not resemble the ones worn by the world soccer champion players, but they certainly have the same purposes. The badges worn by our champion soccer players symbolize their team’s success on a previous year’s victory, and also to identify the national team they are on. Others, who are also sporting out their name badges during this major event, include the organizers, ambassadors, and volunteers from around the world to promote their organization’s involvement for the championship.
So where’s your badge swag?

For 2014, things really heat up as the world’s footballing elites headed to South America in hope that they will be the ones who raise the trophy in Brazil. So don’t miss out on the world’s most famous footballing event – And when you watch the game, check out the eye-popping badges and the official emblems!

Which team are you cheering for?

Leave your comments below or Contact Us to see how name badges can help promote your business.